Frequently asked questions & answers
Trial / Demo Licensing & Pricing Support & Help
You license the DBxtra Designer and Viewer as concurrent users; what does that mean?
Do DBxtra Viewer licenses apply for both the desktop Viewer and Report Web Service?
Do you offer educational licenses?
Do you offer discounts for non-profit organization?
I need an unlimited user license!
Is the Report Web Service for free?
Do you accept purchase orders?
If I don’t like the product can I ask for a refund?
How long does it take to receive the license key?
Is support included with the purchase of a license?
Are all future upgrades included?
Is the Schedule Server unlimited?
What is included?
- License key by E-mail
- 12 month of all Upgrades and E-mail support
- 30 Days of Unconditional No Questions Asked Money Back Guarantee
Can I add licenses later?
Yes you can; if you order additional licenses we we will send you a new license key by e-mail.
You license the DBxtra Designer and Viewer as concurrent users; what does that mean?
Do DBxtra Viewer licenses apply for both the desktop Viewer and Report Web Service?
Do DBxtra Viewer licenses apply for both the desktop Viewer and Report Web Service?
Yes; a Viewer license will be counted the same for the desktop or Report Web Service.
Do you offer educational licenses?
Yes; we do. Contact us for a quote.
Do you offer discounts for non-profit organization?
Yes; we do. Contact us for a quote.
I need an unlimited user license!
We provide unlimited user and unlimited Schedule Server Jobs licenses. Contact us for a quote.
Is the Report Web Service for free?
A 100% free, but you need at least one Designer or Viewer license to view web reports.
Do you accept purchase orders?
Generally speaking; yes. Please contact us.
If I don’t like the product can I ask for a refund?
We offer a 30 day no questions asked money back guarantee.
How long does it take to receive the license key?
It usually takes less than 24 hours after purchase.
Is support included with the purchase of a license?
Yes; we offer one year of free maintenance which includes e-mail support and all upgrades for free. After the first year you need to order a maintenance plan to enjoy e-mail support and all free upgrades for one more year. The maintenance plan costs 20% of your current licenses value for one more additional year.
Are all future upgrades included?
Yes; we offer one year of free maintenance which includes e-mail support and all upgrades for free. After the first year you need to order a maintenance plan to enjoy e-mail support and all free upgrades for one more year. The maintenance plan costs 20% of your current licenses value for one more additional year.
Do you ship a physical media?
No we don’t; Sorry. We provide a download link by e-mail.
Is the Schedule Server unlimited?
Yes; the Schedule Server does not have any limitation regarding the quantity of Schedule jobs. You can create and execute as many Schedule jobs as needed.