Frequently asked questions & answers
Trial / Demo Licensing & Pricing Support & Help
You license the DBxtra Designer as concurrent users; what does that mean?
Do you offer educational licenses?
Do you offer discounts for non-profit organization?
Is the Desktop Report Viewer for free?
Is the Report Web Service for free?
Do you accept purchase orders?
If I don’t like the product can I ask for a refund?
How long does it take to receive the license key?
Is support included with the purchase of a license?
Are all future upgrades included?
What is included?
- License key by E-mail
- 12 month of all Upgrades and E-mail support
- 30 Days of Unconditional No Questions Asked Money Back Guarantee
Can I add licenses later?
Yes you can; if you order additional licenses we we will send you a new license key by e-mail.
You license the DBxtra Designer as concurrent users; what does that mean?
Concurrent user means people working at the same time. You can install it on as many computers you want; but only the amount of concurrent users which your Designer license supports can use it at the same time.
Do you offer educational licenses?
Yes; we do. Contact us for a quote.
Do you offer discounts for non-profit organization?
Yes; we do. Contact us for a quote.
Is the Desktop Report Viewer for free?
Yes; you can download it from here.
Is the Report Web Service for free?
No; you can view the price of the Report Web Service here.
Do you accept purchase orders?
Generally speaking; yes. Please contact us.
If I don’t like the product can I ask for a refund?
We offer a 30 day no questions asked money back guarantee.
How long does it take to receive the license key?
It usually takes less than 24 hours after purchase.
Is support included with the purchase of a license?
Yes; we offer one year of free maintenance which includes e-mail support and all upgrades for free. After the first year you need to order a maintenance plan to enjoy e-mail support and all free upgrades for one more year. The maintenance plan costs 20% of your current licenses value for one more additional year.
Are all future upgrades included?
Yes; we offer one year of free maintenance which includes e-mail support and all upgrades for free. After the first year you need to order a maintenance plan to enjoy e-mail support and all free upgrades for one more year. The maintenance plan costs 20% of your current licenses value for one more additional year.
Do you ship a physical media?
No we don’t; Sorry. We provide a download link by e-mail.